Ticket Operations Coordinator – Sacramento Republic FC
Status: Full-Time (Non-Exempt)
Start Date: July 2021
Compensation: Competitive Hourly Rate & Benefits
Department: Ticket Sales & Service
Reports to: Director, Ticket Operations & Box Office
Location: SRFC Front Office (Sacramento, CA)
ABOUT THE REPUBLIC:
Sacramento Republic FC is a record-breaking USL franchise and the 2014 USL Champion. Through an unrivaled level of support from its fans and community, the club is leading a movement to secure MLS rights and build a soccer-specific stadium in Downtown Sacramento. Launched during Sac Soccer Day in 2013, Republic FC exists to make the Sacramento region into the most inspiring, energetic, and rewarding place to live, work and play through the beautiful game. Named one of the ‘Nation’s Greatest Cities for Food Lovers’ by the Wall Street Journal and ‘America’s Most Diverse City’ by Time Magazine, Sacramento is in the heart of Northern California.
ABOUT THE TICKET OPERATIONS COORDINATOR ROLE:
This newly created role will provide essential operational support for the ticketing department as Republic FC safely welcomes fans back to the stadium in 2021 and beyond. The Ticket Operations Coordinator will help with the day-to-day management, reporting, and preparation of all key ticketing functions. This position is designed to launch the career of our next great ticketing professional – with strong room for internal growth and hands on training and coaching. The perfect candidate is passionate about building a career in ticketing and data, detail-oriented, organized, and committed to consistently delivering high quality work.
ESSENTIAL DUTIES & RESPONSBILIES:
- Provide daily & weekly reports on Membership, group & single match sales, in addition to any other seasonal or ad hoc reports as deemed necessary.
- Providing support to Account Representatives who are assisting their clients with digital ticketing, Account Manager, or any other ticketing issues.
- Build and manage price codes, promo codes, offers, events, packages and more in Archtics as directed.
- Assist in managing Hubspot CRM system including reporting, pulling lists, and importing records.
- Foster a close working relationship between the ticket operations department and all other Sacramento Republic FC departments.
- Represent SRFC at all home matches and periodic events, including resolving inquiries and issues in the box office.
- Proactively look for opportunities to improve ticket operations procedures.
- Additional responsibilities as assigned by management.
QUALIFICATIONS:
- Bachelor’s degree or equivalent related work experience.
- 1-2 years of ticketing experience, preferably with a sports team.
- Intermediate experience using Ticketmaster Archtics and Account Manager preferred.
- Intermediate experience with CRM, preferably Hubspot.
- Proficient with Microsoft Outlook and Office, with a concentration on Excel.
- Focused on providing truly outstanding customer service.
- Extremely coachable and eager to learn every day.
- Flexible and personable team player, within both the Ticket Operations Department and the Sacramento Republic FC organization.
- Adaptable – ability to multitask while organizing, preparing, and executing responsibilities.
- Excellent oral and written communication, problem solving and conflict resolution skills.
- Highly organized, detailed oriented, and committed to accuracy.
- Must be able to work evenings, weekends, and holidays as required.
